Refund policy

We handle refunds, returns, and exchanges for artwork, art supplies, and handmade goods on a case-by-case basis, with the goal of ensuring your satisfaction with your purchase. If you have any issues with these items, please reach out to us and we will do our best to assist you.

For refunds, returns, or exchanges related to other items, please contact us at zoils.pigments@gmail.com to discuss further.

Refunds or returns are considered based on individual complaints. If you find an item unsatisfactory, please provide a written explanation before it can be considered for a refund. It's important for the buyer to carefully review the item description before requesting a refund. If the item matches the seller's description and the buyer is still unsatisfied, the seller is not obligated to provide a refund.